Koala Surf House
Hossegor ~ South West France

Booking Terms & Conditions

 

Booking Terms and Conditions

AGE Policy

Guests must be 18 years or older. No children unfortunately. 

Booking Terms

These booking terms apply to Koala Surf House our officers, employees and agents (“We”/”Us”/”Our”) and the person or legal entity making the booking or to whom we supply services in respect of the Booking(“You/Your”). These Booking Terms are governed by English law and apply to all Bookings except where we agree in writing other terms. By making a booking you are deemed to accept these booking terms.

Your reservation request/requires that you pay an initial deposit equal to the first night of your stay. Or the full balance of your entire stay.

A contract between you and us comes into effect when we accept your deposit and/or confirm your reservation request. The deposit must be paid with a valid acceptable credit or debit card, bank transfer or by example: PayPal. 

The balance must be paid with a valid acceptable credit or debit card or cash. Cheques are not accepted for balance payments. We only accept cash for balance payments on arrival. 

Prices

All published rates exclude include VAT.

Rates are per person per night excluding breakfast unless otherwise indicated. If you have selected a surf lesson supplement this will be added to the total price of the booking. Rates do not include other costs you may choose to incur during your stay unless otherwise stated.

Rates quoted are correct only for the specific nights and dates shown. Should you change the dates or number of nights, then the rates are subject to change.

Availability

In the rare case that due to unforeseen circumstances we cannot provide your requested accommodation, you will be offered alternate accommodation or a full refund.

Arrival and Departure 

Check-in and check-out times are specified on your booking confirmation. Check-in and/or check-out times outside those specified must be confirmed with us prior to arrival.

Cancellations 

If you need to cancel please contact us immediately.

For cancellations made up to 14 days before your date of arrival, the deposit will be refunded.

For cancellations made after this time, or by failing to take up the booking without cancelling, you will be liable for the first nights stay. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good travel insurance broker. 

Pets

Sorry no pets are allowed.

Conditions of Stay

We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Smoking

We remind guests that it is against the law to smoke at Koala Surf House and smoking is prohibited anywhere inside the building. A container is located outside the front of the building to accommodate guests that wish to smoke. Guests must ensure that cigarettes are extinguished properly.

Liability

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.